Virtual Assist

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Take the Tour to learn how Virtual Assist works

Why do I have to install software to receive assistance?

What if I deal with sensitive information?

More FAQs >

Request Assistance
Install Software
Wait for Tech
Receive Assistance

To begin a virtual assist session with your technician, please enter your name and click the Request Assistance button. In just a few moments, there will be an established remote desktop connection between your computer and your technician.